How To Create Incident Identification Workflows on WhatsApp: Enhance the Efficiency of Incident Management
Incident management is the process of managing and minimizing the negative impact of a sudden interruption in a technology service or a reduction in the quality of those services provided. It is usually conducted by the provider of the service (which could be an individual, business, or organization) or their technology support partner. When a […]
Top 7 business processes you can get done over WhatsApp
The world around us functions over instant messaging. The ever-increasing convenience it offers has led many businesses to use it in a cross-organizational way. WhatsApp has become a ubiquitous business tool in recent years, finding its way into almost every industry and vertical. In regions like LATAM, India, and Africa, WhatsApp is heavily used for processes […]