Frequently Asked Questions

General inquires

At the moment we fully focus on WhatsApp as it is the instant messenger that is most widely used in the world. We are planning in the future, to add other instant messengers such as Telegram, Signal, Threema and others.

RELE.AI has no limitations with regards to industries. We find use cases in a wide range of industries such as pharma, logistics, retail, manufacturing, NGOs to name just a few.

There is no need to use a company specific number to access the WhatsApp Business API. RELE.AI takes care of this topic.

Yes, all existing mobile numbers serve as unique authentication for the users of the company.

The RELE.AI console is available in English, Spanish, French, German and Portuguese. The bot, via the SDK, supports any language.

A Workflow is a sequence of tasks that processes a set of data. Workflows occur across every kind of business and industry. Anytime data is passed between humans and/or systems, a workflow is created.

RELE.AI lets developers bring their company processes to WhatsApp quickly. RELE.AI SDK provides a robust framework making the integration to WhatsApp better than ever before.

Implementation

Yes. Our system leverages the WhatsApp Business API to connect to any enterprise system.

It is not required as it will work with both Personal WhatsApp and WhatsApp Business.

RELE.AI is running on top of Google Cloud Platform in multiple regions. The data is processed within a virtual private cloud.

Yes, this is possible as long as the proprietary system has an API to connect to.

RELE.AI offers a fully controlled access to the connected systems. The company administrator gets access to the console.rele.ai where he can.

Just follow docs.rele.ai  and immediately have access to the SDK.

You will be asked to submit your name, your email address and mobile phone number. In addition, you need to provide a company name.

The SDK is designed such way that any developer can carry out the implementation. Companies that do not have inhouse development teams can refer to their preferred system integrators.

All technical documentation is stored in docs.rele.ai and in our Github account.

Product related

Our users enjoy the existing end-to-end encryption that comes with platforms such as WhatsApp. At RELE.AI we push privacy further by adhering to a strict no data policy. This means that any information (text, images, files, etc) that flows through the RELE.AI platform to any enterprise system is not recorded. We process everything in-memory and promptly delete it once it is saved in your central system.

WhatsApp follows strict security guidelines and the chats are end-to-end encrypted with the encryption key being located on your smartphone. There is no indication of WhatsApp having access to the chat content. For further information have a look at the WhatsApp security guideline.

The SDK of RELE.AI offers a workflow engine that lets any company fully customize their workflows.

All processes on how to customize workflows are documented on docs.rele.ai

The RELE.AI platform allows you to configure as many workflows as you like.

The RELE.AI platform allows you to configure as many connections to your central systems as you like.

Access to the SDK is free. The price to use the RELE.AI platform is 6 USD per month and per user including unlimited data volume and unlimited messages.

Yes. We use Stripe to handle payments and credit card payments are fully supported.